A parking arrow has bare patches. A stall number is harder to read than it was at handover. Part of a line appears to be washing away. If new striping changes sooner than you expected, tell us.
You do not need to wait for the whole lot to look worn, or decide whether the cause was preparation, paint, weather or traffic. Start with what you can see and where you can see it.
Describe the change in ordinary words
Tell Andy which marking needs attention and when you first noticed the change. ‘The arrow beside the delivery entrance is flaking’ gives us a useful place to start. If convenient, send a close photo and a wider view so we can locate the area.
Photos help, but they are not a condition of the free redo promise. If you cannot safely get a picture or are not sure how to describe the issue, contact us anyway. We will work through the next step with you.
Review the marking before deciding the cause
We will compare the concern with the completion record and inspect the affected area as needed. The review may include the original preparation, the selected product and the conditions recorded for the work. If a technical question remains, we will seek the right product or specialist advice.
A photo of chipped paint does not prove why it chipped. We will keep observations separate from assumptions and explain what we know. You do not have to prove who caused damage to receive help under the 30-day promise.
Agree the correction and the return plan
We will identify the markings that need attention, discuss the correction and confirm the return appointment and access arrangements. If weather or access changes that appointment, we will explain the change and agree the next step.
The correction should be checked against the surrounding layout and the agreed finish. We will document the result and review any remaining item with you, so the record shows what was actually completed.
How correction appointments are confirmed
How striping repairs are checked
Our 30 day free redo promise
For 30 days, we come back and redo anything free of charge, even if a teenager creates doughnuts or burnouts on your freshly striped parking lot.
Read the full 30-day free redo page
What to keep for a useful conversation
If you are unsure how the timing of a concern relates to the promise, ask Andy. We will review the details with you rather than ask you to diagnose the marking first.
- The location of the affected line, arrow or number.
- A short description of the change and when you noticed it.
- Photos, if convenient and safe to take.
- The agreed next action, return appointment and completion record.
Ask Andy to look at it
Use the contact route on our quote page and mention that you are asking about existing H-Town work. Include the property address and the part of the lot that needs attention.